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Limited Warranty
Panasonic VHS VCR Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer
Electronics Company or Panasonic Sales Company (collectively referred to as “the warrantor”) will, for the length of
the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its
option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished
product. The decision to repair or replace will be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there
will be no charge for parts. You must mail-in your product during the warranty period.
If non-rechargeable batteries are included, they are not warranted.
This warranty only applies to products purchased and serviced in the United States or Puerto Rico.
This warranty is extended only to the original purchaser of a new product which was not sold “as is”.
Mail-In Service
For assistance in the continental U.S.A. in obtaining repairs please ship the product to:
Panasonic Services Company
Customer Servicenter Suite B
4900 George McVay Drive
McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Sales Company
(787) 750-4300 or fax (787)768-2910
When shipping the unit carefully pack and send it prepaid, adequately insured and preferably in the original carton.
Include a letter detailing the complaint and provide a day time phone number where you can be reached.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO
FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID
AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF
PURCHASE.
PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF PANASONIC CORPORATION OF
NORTH AMERICA
One Panasonic Way
Secaucus, New Jersey 07094
PANASONIC SALES COMPANY, DIVISION
OF PANASONIC PUERTO RICO, INC.,
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal
wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment,
or failures which are caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification,
introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental
use of the product, or service by anyone other than a Factory Servicenter or other Authorized Servicer, or damage
that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. (As examples, this excludes damages for lost time, cost of having someone remove or re-install an
installed unit if applicable, travel to and from the servicer, loss of or damage to media or images, data or other
recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE
LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on
how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to
state. If a problem with this product develops during or after the warranty period, you may contact your
dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the warrantor’s
Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR
RESPONSIBILITY.
Product or Part Name
All components of VCR except
item listed below
Video Tape (in exchange for
defective video tape)
Parts
One (1) Year
Five (5) Days
Labor
Ninety (90) Days
Not Applicable
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter;
purchase Parts and Accessories; or make Customer Service and Literature requests by visiting
our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
Service in Puerto Rico
Panasonic Puerto Rico, Inc. Panasonic Sales Company
Factory Servicenter:
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Phone (787)750-4300 Fax (787)768-2910
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting
our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South,
Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-877-833-8855
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
As of December 2004
Accessory Purchases