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WARRANTY INFORMATION
60
If you want your original receiver repaired, Panasonic will repair it and return the receiver to you. You must
carefully pack and seal your receiver in its original carton and packing material, properly insure the receiver for
its full value, and pre-pay a reliable common carrier. You are responsible for damages to the receiver if not
packed and shipped as recommended by Panasonic. Our technical representative will inform you of Panasonic’s
inclusive labor and parts rate and provide you the repair depot mailing address. If you decide you want a
replacement receiver, Panasonic will arrange to have your original receiver picked up by a common carrier.
Panasonic will charge you for the common carrier services.
Exclusions to the Replacement Program
Panasonic is not responsible for: installation, mounting and set-up of the antenna, and interconnect wiring of the
system.
To receiver information regarding recommended installers and/or authorized servicers for the antenna dish call
Panasonic’s toll free number.
Receiver replacement program requirements
1. Give our representative a valid credit card number. Your credit card status will be verified prior to shipping
the replacement receiver. In the event that you do not adhere to the terms of this replacement contract your
credit card account will be charged for all applicable costs that were incurred in the testing, repair, replacement
and shipment of the original and replacement receivers.
Acceptable credit cards:
• American express (Optima)
• Visa.
• Discover
• Master card
2. Upon receipt of your replacement receiver, immediately pack, and enclose a copy of your proof of purchase
(if applicable), a brief description of the problem, affix the self addressed label and self your original receiver
in the replacements receiver’s shipping carton. There are no charges associated with in-warranty labor. Charges
for in-warranty parts replacement are explained above. If you receiver is out-of-warranty, you will be charged
for all applicable shipping charges. In all cases the receiver must be packaged in the same carton and manner
as the replacement receiver, utilizing the existing packing materials. You must make your receiver available
for carrier pick-up within 10 days after the receipt of the replacement receiver. If a receiver is not available for
pick-up, you will be responsible for pre-paid insurance and shipment of the replacement receiver back to
Panasonic.
Damage incurred during shipment due to improper or inadequate packing, or loss of receiver, are your
responsibility and will be charged to your credit card as an out-of-warranty cost.
If a receiver is not returned to Panasonic within 10 business days after shipment of the replacement receiver,
your credit card account will be charged at Panasonic’s suggested retail price of the replacement receiver.
3. Any receiver that is replaced without proof of purchase will be subject to out-of-warranty charges. Any
receiver that is replaced, but does not meet the terms and conditions of the limited warranty will be subject
to the out-of-warranty charges that are outlined in this replacement program.
Replacement program is subject to termination at any time without advance notice.
*See terms and conditions in the limited warranty.