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FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow
images (noise)
•
Check the position, direction, and connection of
the aerial.
Neither image nor sound is
produced
•
Is the TV in “AV mode”?
•
Is the mains lead plugged into the socket outlet?
•
Is the TV turned On?
•
Check Picture Menu (p. 20) and volume.
An error message appears
•
Follow the message’s instructions.
•
If the problem persists, contact the authorized
Service Centre.
Problem Actions
Screen
Unusual image is displayed
•
Turn off the TV with Mains power On / Off switch, then turn it on
again.
Pictures from external equipment
are unusual when the equipment
is connected via HDMI
•
Is the HDMI cable connected properly? (p. 34)
•
Turn Off the TV and equipment, then turn them On again.
•
Check an input signal from the equipment. (p. 39)
•
Use an equipment compliant with EIA/CEA-861/861B.
Sound is unusual
•
Set the sound setting of the connected equipment to “2ch L.PCM”.
•
Check the “HDMI1 / 3 Input” setting in the Sound Menu. (p. 20)
•
If digital sound connection has a problem, select analogue sound
connection. (p. 29)
Blurry or distorted image
(no sound or low volume)
•
Reset channels. (p. 24)
No image can be displayed
•
Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
(p. 20)
Chaotic image, noisy
•
Set “P-NR” in the Picture Menu (to remove noise). (p. 20)
•
Check nearby electrical products (car, motorcycle, fl uorescent lamp).
Sound level is low
or sound is distorted
•
Sound signal reception may be deteriorated.
No sound is produced
•
Is “Sound mute” active? (p. 7)
•
Is the volume set to the minimum?
HDMISound
Permanently lit spots on
screen
•
Due to production process involved in this
technology this may result in some pixels which are
permanently lit or unlit. This is not a malfunction.
Contrast is reduced
•
Contrast is lowered when the following conditions
without any user operation for a few minutes:
● no signal in DVB or AV mode
● selected invalid channel
● selected radio channel
● displayed menu
● Thumbnail or still picture in SD Card mode
Whirling sound is heard
•
The sound is from built-in cooling fan
(not a sign of faulty operation).