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Frequently Asked Questions
Technical
49
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow
images (noise)
Check the position, direction, and
connection of the aerial.
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Neither image nor
sound is produced
Is the TV in “AV mode”?
Is the mains lead plugged into the socket
outlet?
Is the TV turned On?
Check Picture Menu (p. 24) and volume.
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An error message appears
Follow the message’s instructions.
If the problem persists, contact your local
Panasonic dealer.
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“VIERA Link” function
does not work and an error
message appears
Confirm the connection.
Turn the connected equipment on and then
switch the TV on. (p. 38)
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Contrast is reduced
Contrast is lowered in the following conditions without any
user operation for a few minutes:
no signal in DVB or AV mode
selected invalid programme
selected radio service
displayed menu
Thumbnail or still picture in SD Card mode
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Pixel Statement
An image on a LCD or Plasma TV screen is created by
many small groups of dots known as pixels (which is similar
to the image in a newspaper). It also naturally follows that
higher panel resolutions contain more pixels. To create a
colour image, each pixel consists of three tiny coloured
dots (known as sub-pixels), one each of red, green and
blue. Each one of these dots is precisely controlled by the
electronics of the TV to produce the picture.
Whilst Panasonic maintains the highest standards in
manufacturing technology and processes in the construction
of these panels, there are a number of allowable pixel/subpixel
failures that still allow the panel to be defined as a good panel.
It is not possible to guarantee absolutely no pixel loss.
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Problem Actions
Chaotic image, noisy
Change the setting of “P-NR” in the Picture Menu (to remove
noise). (p. 24)
Check nearby electrical products (car, motorcycle, fluorescent lamp).
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No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
(p. 24)
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Blurry or distorted image
(no sound or low volume)
Reset channel. (p. 32)●
Unusual image is displayed
Turn off the TV with Mains power On / Off switch, then turn it on
again.
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“Shop” appears on screen at
switch on
“Shop” was selected in “Auto Tuning” (p. 12).
Reset all settings in “Shipping Condition” (p. 32), then select
“Home” in “Auto Tuning” (p. 12).
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No sound is produced
Is “Sound Mute” active? (p. 10)
Is the volume set to the minimum?
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Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
Set “MPX” (p. 24) in the Sound Menu to “Mono”.
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ScreenSound