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11. Troubleshooting & FAQs
Q11: What is the optimum distance from my
eyes to the Monitor screen?
Ans.: 80 cm is the optimal distance for
comfortable reading. The sensor will
advise you if you are > 90cm and <
70cm for distance activation.
Q12: What is the optimum neck angle for
stress-free reading?
Ans.: The best neck angle is “straight neck!” If
your posture is detected with a neck
angle tilted more than 15 degrees for
a pre-determined time, the sensor will
advise you to correct it.
Q13: Can I change my time break activation
timing?
Ans.: No, the ideal time break is deemed to
be at about an hour at which interval
the sensor will advise you to take time
break.
Q14: I cannot take a time-break now, I have
lots of work. What happens in that
case?
Ans.: The sensor has detected you working for
more than one hour. Once you get up
from your chair, the sensor will reset
itself and will re-start the count again
once it detects you back on the seat.
Time break is for your own good!
Q15: When does the power saving function
work?
Ans.: a. User detected on seat, monitor
operates normally.
b. If user is not detected on seat, monitor
brightness dims after 1 minute, saving
power.
c. Monitor turns off after 3 minutes,
and then enters standby mode, saving
power
d. User returns to the seat, ErgoSensor
returns monitor to normal operation
immediately.
Q16: How is it different from my Philips
PowerSensor monitor?
Ans.: ErgoSensor is a more advanced sensor
which actually uses a CMOS-sensor
that recognizes people and their
presence or absence and is more
accurate. PowerSensor uses infra-red
signals to detect presence or absence
and activates itself.
Q17: Can I turn the ErgoSensor off?
Ans.: Yes.
Q18: Can I turn individual functions off?
Ans.: No.
Q19: Does it require software installation?
Ans.: No, it is built in the monitor. You do not
need to install anything.
Q20: The ErgoSensor module looks like a
camera. Does it record anything? Can
someone “see” me or “track” me? What
about my privacy?!!
Ans.: No, neither it can record, nor
communicate. The sensor is an
independent, hardware based CMOS
low resolution camera which detects
you and then uses powerful algorithms
to give you corrective advice. It has no
data transfer capability to and from the
computer.