Philips 239CL2 Flat Panel Television User Manual


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7.2 SmartControlPremiumFAQs
Q1. IchangethemonitoronaPCtoa
differentoneandtheSmartControl
Premiumbecomesun-usable,whatdo
Ido?
Ans.: RestartyourPCandseeif
SmartControlPremiumcanwork.
Otherwise,youwillneedtoremove
andre-installSmartControlPremiumto
ensureproperdriverisinstalled.
Q2. TheSmartControlPremiumfunctions
workedwellbefore,butitdoesnot
workanymore,whatcanIdo?
Ans.: Ifthefollowingactionswereexecuted,
themonitordrivermayneedtobere-
installed.
• Changedvideographicadaptertoanother
one
• Updatedvideodriver
• ActivitiesonOS,suchasservicepackor
patch
• RunWindowsUpdateandupdated
monitorand/orvideodriver
• Windowswasbootedwiththemonitor
poweroffordisconnected.
• Tofindout,pleaserightclickMyComputer
andclickonProperties->Hardware->
DeviceManager.
• Ifyousee"PlugandPlayMonitor"shows
underMonitor,thenyouneedtore-install.
SimplyremoveSmartControlPremiumand
re-installit.
Q3. AfterinstallingSmartControlPremium,
whenclickingonSmartControl
Premiumtab,nothingshowsupaftera
whileorafailuremessageshows,what
happened?
Ans.: Itmightbeyourgraphicadaptorisnot
compatiblewiththeSmartControl
Premium.Ifyourgraphicadaptorisone
oftheabovementionedbrands,tryto
downloadthemostupdatedgraphic
adaptordriverfromcorresponding
companies’website.Installthedriver.
RemoveSmartControlPremium,and
re-installitoncemore.
Ifitisstillnotworking,wearesorrythat
thegraphicadaptorisnotsupported.
PleasevisitPhilipswebsiteandcheck
ifanupdatedSmartControlPremium
driverisavailable.
Q4. WhenIclickonProductInformation,
onlypartialinformationisshown,what
happened?
Ans.: Itmightbeyourgraphiccardadaptor
driverisnotthemostupdated
versionwhichfullysupportingDDC/
CIinterface.Pleasetrytodownload
themostupdatedgraphicadaptor
driverfromcorrespondingcompanies’
website.Installthedriver.Remove
SmartControlPremiumandre-installit
oncemore.
Q5. IforgotmyPINforTheftDeterrence
Function.HowcanIdo?
Ans.: PhilipsServicecenterhasarightto
askforlegitimateidentificationand
authorization,inordertoestablish
ownershipofthemonitor.
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