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4
Troubleshooting
If you are experiencing problems, check this list of symptoms and suggested steps to take
before requesting service. You may be able to solve the problem yourself.
Note: Please be familiar with the commercial features as described in the TV installation. The effects
of several of these features if not thoroughly understood might appear as faulty operation.
Symptoms Possible Solutions
Installation
TV does not
respond to
commands of the
Setup Remote
Control
Check the button on the left hand side of the remote
control must be in the SETUP location (see page 13).
•
TV does not
respond to the
Guest Remote
Control
Check if YES is selected in the Remote Control Lock
feature. Select NO if YES is selected (see page 23)
•
Unable to enter
Setup menu via
Guest Remote
Control
Use the Green Remote Control (RC2573) to access
Setup menu to reset SECURITY setting (see page 22).
•
Picture
No picture Check that the antenna / cable is connected
properly at the rear of the TV.
Check picture adjustments (brightness, contrast,
colour, tint).
Possible TV station problem. Try another channel.
Ensure VIDEO is not selected in the MUTE feature of
the PROGRAM INSTALL menu (see page 18).
•
•
•
•
Double image /
“ghost” image
Check antenna, cable or set-top box.•
Snowy / noisy
picture
Check antenna, cable and /or set-top box
connections. Ensure that they are properly connected.
•
Power
No power Ensure that the TV's AC power cord is plugged into the
main socket and to your TV. If there is still no power,
disconnect the plug. Wait for 60 seconds and re-attach
plug. Switch on the TV again.
•
TV switch off by
itself
Check ESP (Energy Saving Programmability) setting in
TV installation / setup (see page 24).
Check that POWER SCART in the AUTO SCART
feature is not selected (see pages 25 and 26).
•
•
TV cannot be
switched off
Ensure FORCED ON is not selected in the POWER
ON feature of the SWITCH ON / OSD menu (see
pages 20 and 21).
•