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Troubleshooting
NOTE:
Before calling Service, refer to the troubleshooting topic for a list of symptoms and solutions
which may address your problem.
Symptoms Possible solutions
No display on
screen
Check whether power cord is properly connected into the mains •
socket and to your TV. If there is still no power, disconnect plug and
wait for 60 seconds and re-insert plug. Switch on TV again.
Press the • . on the remote control.
Poor reception
(“snowy” picture)
Check antenna connection to the TV and to the wall antenna socket. •
Try manually adjusting your picture. •
Check that you have chosen the correct TV system. •
Press the • STATUS button to check the signal strength.
No picture Verify that the supplied cables are connected properly (Example: •
Aerial cable to TV, power cables to mains plug).
Verify that you have selected the correct AV source.•
Verify that Child Lock has been disabled.•
No sound on
certain channels
Check whether the correct TV system is selected.•
No sound Verify that the volume is not set at minimum. •
Check that the Mute is not enabled. •
Check the connections between the optional equipment and the TV •
are correctly connected.
Sound
interference
Try switching off any electrical appliances to prevent interference.•
Examples: hairdryer, vacuum cleaner
Picture
interference
Try switching off any electrical appliances to prevent interference.•
Move any operating electrical appliances such as haridryers, vacuum •
cleaner away from the TV set.
TV not respond-
ing to remote
control
Move closer to the receiver at the front of the TV. •
Check that batteries are correctly installed on the remote control.•
Replace batteries if necessary•
Tiny spots on the
screen that do
not change color
This symptom is not a problem. The liquid crystal panel is built with •
very high precision technology giving you the fine picture details.
Occasionally, a few non-active pixels may appear on the screen as a
fixed point of red, blue, green or black. Note : this does not affect
the performance of the set.