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Troubleshooting Tips
Below is a list of symptoms you may encounter with your TV. Before you call for service, make these
simple checks.
Symptom Possible Causes What you should do
No display on screen • Faulty power supply • Check whether power cord is properly connected
• TV’s Power not turned into the mains socket and to your TV. If there is still
no power, disconnect plug. Wait for 60 seconds
and re-insert plug. Switch on TV again.
• Press the
key on the remote control.
Poor reception • Faulty antenna connection • Check antenna connection at rear of TV.
(snowish picture and
• Weak transmission • Try to fine tune your picture (see to page 8).
noise)
• Wrong TV system •
Have you chosen the right TV system? (see to page
8).
No picture • Faulty aerial and cable • Check whether cables or aerial sockets are properly
connected.
• Wrong source selected • Check whether the source is correctly selected.
Press button to enter Source list and select
the correct source.
No sound on • Wrong TV system • Check whether the correct TV system is selected
certain channels (see to page 8).
No sound • Zero volume level • Try increasing volume.
• Sound muted • Check that the mute ( ) mode is not on. If mute
mode is on, press the
key to deactivate mute
mode.
Sound interference • Electrical appliances • Try switching off any electrical appliances, for
interference example, hairdryer, vacuum cleaner that are in use.
TV not responding •
Wrong placement of •
Check the placement of the batteries.
to remote control
batteries
• Flat batteries • Try changing the batteries.
• Aim remote control directly at sensor on front of TV.
Intermittent or • * HDCP (see glossary) • Noise is displayed if the connected digital equipment’s
flickering picture authentication failed (DVD player or Set-Top box) *HDCP authentication
in HD mode failed. Check user manual for the digital equipment
you are connecting.
• Use a standard HDMI to DVI cable.
No sound or picture but
• Set on standby mode • Press the
key on the remote control.
front panel red light is
on
Cannot access Install • In AV, EXTERNAL or • Press AV key and select TV mode. You can now
menu HD mode access the Install menu by using the Menu key.
S-Video colour • Wrong detection of • Check whether power cord is properly connected
becomes faint signal • Press the P + key on the remote control to do a
channel up and then press the P – key to do a
channel down.