33Frequentlyaskedquestions
ENGLISH
Your HD receiver seems to lock up or get
stuck while retuning it to search for new
channels.
InpartsofthecountrywheretheanalogueTV
serviceshavealreadybeenswitchedoff,thetime
takentoretunecanincrease.Thisisbecause
yourHDreceiverscansforallthetransmitters
inyourarea,whichcantakeupto15minutes.
Pleasewaitfortheretunetocomplete.Thisis
notafault.
Youcannotndallthechannelsyouthink
should be available even after retuning
your HD receiver.
•
Themissingchannelsmaynotbeavailable
inyourarea.Checkyourcoverageonthe
Freeviewwebsite:www.freeview.co.uk.
• Yourantennamayneedtobeupgraded
(signalpower,position,orientationor
cabling).
• Asignalboostermaybettedonyour
antenna.Considerhavingthisremovedas
ampliersarenormallynotrequiredafter
thedigitalswitchover.Toohighasignallevel
cancauseyourHDreceivertoskipsome
channels.
•
Someearlydigitalreceiversmanufactured
priorto2004supportonlythe2Kmode
ofdigitaltransmissions.Aspartofthe
digitalswitchover,theUKFreeviewTV
platformwillbeupgradedtoamorerobust
transmissionstandard.Thechangein
transmissionstandardhasbeenauthorised
byOFCOMandthenewstandardis
supportedbyproductsthathavethe“Digital
Tick”.
•
IfyouhaveaSKYbox,switchittostandby
modeandthenretunetheterrestrial
receiver.Ifitthenreceivesallexpected
Freeviewchannels,thenthemodulator
needsadjustingonyourSkybox.Contact
Skytondouthowtoadjustthemodulator.
The picture seems to be stretched or
squashed.
ChecktheTV formatsettingunderDigital
output or Analog output
(Main > Settings
> Preferences
).Alternatively,pressthepicture
format
button onyourremotecontrolto
scrollthroughthedifferentsettings.Alsoreferto
yourTV’susermanual.
Your HD receiver displays ‘err’ on the
front-panel display when you plug in a
USB memory stick.
ReformatyourUSBmemorystickusinga
computer.EnsurethatthelesystemisFAT16or
FAT32.
Youcannotndallthechannelsyouthink
should be available.
RetuneyourHDreceiver(seepage25).
Alternatively,resetyourHDreceivertoits
factorydefaultsettings(seepage26)and
proceedwiththerstinstallationsetup.
Note
Duringtherstinstallation,yourchoiceofthe
networkmayaffectthenumberofinstalled
channels.
YoudonotndanyHDchannels.
Initially,HDprogrammesareavailableonlyon
channels50and51.Switchtothesechannels.
NotethattheHDindicatoronthefrontpanel
ofyourHDreceiverlightsupwhilewatchingan
HDchannel.
Digitalterrestrialbroadcastingisprogressing
intheUK.Asdigitalswitchoverhappens,the
numberofdigitalchannelsavailableineach
regionmayalsoincrease.Pleasevisitoneofthe
followingwebsitestondoutwhenthedigital
switchoverisscheduledforyourarea:
www.digitaluk.co.uk
www.freeview.co.uk/availability(coverage
checkerforHD)