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Problem Tip
in the upper right hand corner of the TV
screen.
The operation is not possible.
Buttons do not work or the unit stops responding.
To completely reset the unit, press and hold [(standby/on)] on the front panel
for 10 seconds to shut down the unit or unplug the AC cord from the AC outlet for
15-20 seconds.
Cannot find a JPEG file. Make sure that the selected group (folder) does not contain more than 9,999 files for
Blu-ray Disc™ / DVD / SD card, and 999 files for CD.
Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.
Cannot find an MP3 and Windows Media™ Audio
file.
Make sure that the selected folder does not contain more than 9,999 files for Blu-ray
Disc™ / DVD / SD card, and 999 files for CD.
Make sure that the file extension is .mp3 or .MP3 for MP3, and .wma or .WMA for
Windows Media™ Audio.
Cannot play back AVCHD file. This unit cannot play back standalone AVCHD files (*.m2ts, *.mts or *.m2t) written
to a DVD or copied to an SD card. The DVD or SD card containing AVCHD files
must have a proper file and folder structure meeting AVCHD format specifications.
Please use AVCHD compliant device / software to burn or copy AVCHD files to
DVD or SD card. (Please refer to user manuals of the device / software for more
information.)
Error message appears when I select “Auto” in the
“Menu Language”.
Make sure that the unit is connected to the Philips brand EasyLink TV and the
“EasyLink” is set to “On”.
This error message may appear when your TV's OSD language is not supported by
this unit.
Cannot connect to the network. Check if the network connection is properly made.
Turn on the modem or router.
Check the network settings.
Check if the router and/or modem is correctly connected.
Check the BD-Live™¬setting in “Manual Setup” on page 40.
When connecting directly to a modem via a LAN cable, you might need to power
cycle the modem to reset settings on the modem.
Cannot use the Wi-Fi connection. Once you have activated the Wi-Fi connection please wait for 30 seconds for the
connection to be established after turning on the unit, before trying to access
network features such as BD-Live™ ,Netflix, Film Fresh, Blockbuster, VUDU or
Pandora.
Cannot connect to the network while my PC is
connected to the network.
Check the content of your Internet service contract to see if your Internet Service
Provider prevents multiple terminals connecting at the same time.
The capacity of the SD card decreased. Data may be written to the SD card when a BD-video that supports the virtual
package is used and an SD card is in the slot.
MPEG-2 video and audio on the SD card cannot be
played back.
MPEG-2 is noncompliant on this unit.
The contents of the card cannot be read. The card is not compatible or the contents on the card may be damaged.
Turn off and then turn the unit on again.
Cannot use the BD-Live™ function or download of
data does not perform properly.
Insert an SD card with enough capacity (1GB or more).
Check if an SD card is correctly inserted.
Make sure the write-protect switch on the SD card is not enabled.
Cannot play back BD-video (BD-ROM Profile 2.0). Insert an SD card (1GB or more) which is formatted on this unit. Some discs with
BD-Live™ function require memory when playing back the content.
Do not remove the card during playback.
Make sure the write-protect switch on the SD card is not enabled.