Filter
Top Products
Service Modes, Error Codes, and Fault Finding
EN 13L06.1E 5.
How to Navigate
When you press the MENU button on the remote control, the
set will switch on the normal user menu in the SDM mode.
How to Exit
Switch the set to STANDBY by pressing the POWER button on
the remote control transmitter.
If you turn the television set off by removing the mains (i.e.,
unplugging the television) or by using the POWER button on
the TV set, the television set will remain in SDM when mains is
re-applied, and the error buffer is not cleared.
5.2.2 Service Alignment Mode (SAM)
Purpose
• To change option settings.
• To display / clear the error code buffer.
• To perform alignments.
Specifications
• Operation hours counter (maximum five digits displayed).
• Software version, Error codes, and Option settings display.
• Error buffer clearing.
• Option settings.
• Software alignments (Tuner, RGB Align, Geometry, and
Audio).
• NVM Editor.
• IAP Mode switching (Compair mode not implemented).
How to Enter
Press the following key sequence on the remote control
transmitter: “062596" directly followed by the OSD/STATUS/
INFO button (do not allow the OSD display to time out between
entries while keying the sequence).
After entering SAM, the following screen is visible, with SAM in
the upper right corner of the screen to indicate that the
television is in Service Alignment Mode.
Figure 5-3 SAM menu (example)
Menu Explanation
1. LLLLL. This represents the run timer. The run timer counts
normal operation hours (including “on/off” switching), but
does not count stand-by hours.
2. AAA.BC-X.Y. This is the software identification of the
Main/Scaler microprocessor:
– AAA.B = the chassis name.
– B = the display indicator.
– C= the region: E= Europe, A= Asia Pacific, U= NAFTA,
L= LATAM, G= Global.
– X= the Main software version number (updated with a
major change that is incompatible with previous
versions).
– Y= the sub software version number (updated with a
minor change that is compatible with previous
versions).
3. Error Buffer (ERR). Shows all errors detected since the
last time the buffer was erased. Five errors possible.
4. Option Bytes (OP). Shows all option settings. See
“Options” in the Alignments section for a detailed
description. Seven codes are available.
5. See Note below (about other menu items).
6. SAM. Indication of the Service Alignment Mode.
Note: The other menu items (Clear, Options, Tuner, RGB
Align, Geometry, Audio, NVM Editor, and Compair) are
explained at the end of this chapter, together with the menu
structure. See: “SAM Menu structure”.
How to Navigate
• In SAM, select menu items with the CURSOR UP/DOWN
keys on the remote control transmitter. The selected item
will be highlighted. When not all menu items fit on the
screen, use the CURSOR UP/DOWN keys to display the
next / previous menu items.
• With the CURSOR LEFT/RIGHT keys, it is possible to:
– Activate the selected menu item.
– Change the value of the selected menu item.
– Activate the selected submenu.
• In SAM, when you press the MENU button twice, the set
will switch to the normal user menus (with the SAM mode
still active in the background). To return to the SAM menu
press the MENU button again.
• When you press the MENU key in while in a submenu, you
will return to the previous menu.
How to store SAM settings
To store the settings changed in SAM mode, leave the top level
SAM menu by using the POWER button on the remote control
transmitter or the television set.
How to exit
Switch the set to STANDBY by pressing the POWER button on
the remote control transmitter or on the television set.
5.2.3 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TV’s operation settings. The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Enter
To enter CSM, press the following key sequence on the remote
control transmitter: “123654” (do not allow the OSD display to
time out between entries while keying the sequence).
Upon entering the Customer Service Mode, the following
screen will appear:
G_16350_052.eps
060406
m SAM
00020 L06EF1 1.2
ERR 0 0 0 0 0
OP 136 008 006 000 000 002 016
. Clear Yes
. Options
. Tuner
. RGB Align
. Audio
. NVM Editor
. ComPair
. Geometry