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Getting Started
04
31
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• After I load a DVD disc, it ejects automati-
cally after a few seconds!
Most likely, the disc is the wrong region
for your player. The region number
should be printed on the disc; check it
against the region number of the player
(which you can find on the rear panel).
See also page 11.
If the region number is OK, it may be
that the disc is damaged or dirty. Clean
the disc and look for signs of damage.
See also page 68. Check also that the
disc is aligned properly in the disc tray
and that it’s loaded label-side up.
• Why won’t the disc I loaded play?
First check that you loaded the disc the
right way up (label side up), and that it’s
clean and not damaged. See page 68
for information on cleaning discs.
If a disc loaded correctly won’t play, it’s
probably an incompatible format or disc
type, such as DVD-ROM. See page 10
for more on disc compatibility.
• There’s no picture!
Check the front panel and make sure
that the VIDEO OFF indicator isn’t lit. If
it is, press the VIDEO OFF button to
switch the video output back on. See
also page 18.
Also make sure that if your TV isn’t
compatible with progressive scan video,
that the PROGRESSIVE indicator isn’t lit.
If it is, press the PROGRESSIVE button
to switch the video output back to
interlace. See also page 18.
• I have a widescreen TV so why are there
black bars at the top and bottom of the
screen when I play some discs?
Some movie formats are such that even
when played on a widescreen TV, black
bars are necessary at the top and
bottom of the screen. This is not a
malfunction.
• I have a standard (4:3) TV and set the
player to show widescreen DVDs in pan &
scan format, so why do I still get black
bars top and bottom with some discs?
Some discs override the display
preferences of the player, so even if you
have 4:3 (Pan & Scan) selected, those
discs will still be shown in letterbox
format. This is not a malfunction.
• My AV receiver is definitely compatible
with 96/88.2kHz Linear PCM audio, but it
doesn’t seem to work with this player.
What’s wrong?
For digital copy-protection purposes,
some 96/88.2kHz DVD discs only
output digital audio downsampled to
48/44.1kHz. This is not a malfunction.
To fully take advantage of the high
sampling rate audio, connect the analog
audio outputs to your amplifier/receiver.
• Why can’t I hear SACD audio through the
digital outputs?
SACD audio is only available through
the analog outputs. This is not a
malfunction. Some DVD-Audio discs too
only output audio through the analog
outputs.