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Troubleshooting
Note: if a hospitality VOD system is in use, please ensure all VOD functionality is working
properly, contacting the VOD provider’s technical support if necessary, prior to following the
television troubleshooting procedures below.
Many simple problems can quickly be solved using the procedures below. Please follow the
procedures below prior to contacting Polaroid customer service. If you suspect something wrong
with this unit, immediately turn the power off and disconnect the power connector from the unit.
Never try to repair the unit yourself because it is dangerous to do so.
SYMPTOM CHECK ITEM
There is no display on the screen.
Make sure the unit is turned on and all connections are correct.
Ensure that the input selected is active.
There is no sound.
Make sure the unit is turned on and all connections are correct.
Make sure the volume is not turned down or muted.
Make sure the sound setup is correct.
In DVD mode, make sure disc is not dirty or warped.
There is no picture or picture
moves up and down.
Make sure all connections are correct.
Make sure the unit is in correct video mode.
The unit can’t play discs.
Make sure disc is loaded in correctly.
Make sure disc is not dirty or warped.
Make sure the region code is the same as region code of DVD disc.
Make sure water condensation has not occurred. If it occurs, take out
the disc and leave the unit on for at least one hour.
The unit does not continue to play
discs or plays the same section
repeatedly.
Make sure disc is not dirty or damaged.
Make sure the unit is not in any repeat status.
The remote control does not
work.
Replace the batteries in the remote control with fresh batteries.
Make sure there are no obstructions between remote control and the
television.
Make sure the remote control is pointing at the television.
Make sure the batteries are correctly installed in the remote control.
Other Notes:
Static electricity, lightning, power outages or brownouts and other external interference may cause
the television to behave abnormally. Should this occur, unplug the television power cord from the
outlet, wait 60 seconds, and then plug it in again to reset the unit. If the problem persists, then
please disconnect the power and consult a qualified technician.