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●TROUBLESHOOTING
Before calling our customer care number, please check the following table to see if the below
mentioned symptoms can be diagnosed and fixed.
Symptoms Possible Reasons Correction
No picture, no sound,
and no indicator light
on
1.The power adapter is not
plugged in
2.The power is off
1.Plug the power adapter in
2.Turn the power on
No picture, no sound,
but the green light
indicator
Functions of On/Off Time and
Sleep have been set
Press to turn on the TV
No picture, no sound,
but the yellow light
indicator
1.PC is in D-sub Mode without
any PC signal input
2.The signal cable is not
connected correctly
1.Press or input the PC signal
2.Connect the signal cable
properly
Picture and sound
are abnormal
1.Contrast, sharpness, and
color are set improperly
2.Color system is set improperly
3.Sound system is set
improperly
1.Adjust the value of Contrast,
sharpness, and color
2.Set the Color system to the
country broadcasting standard
3.Set the Sound system to the
country broadcasting standard
Picture is spotted or
has “snow”
Signal source is low-grade;
The signal is in a lower quality;
No signal input
Use a high quality signal cable;
Connect an input signal
Blue background in
AV mode
No Video signal or the signal
cord is improperly/not
connected
Connect the signal cord properly
Picture is unclear, or
moves or has
horizontal black
stripes in PC mode
Picture is not well adjusted
Adjust automatically by selecting
Auto Adjust or adjust Clock
Phase, H Position and V Position
manually in the PC Setup menu
PC Picture is not in
the middle of the
screen
Picture is not well adjusted
Adjust picture automatically by
resetting H Position, V Position,
Phase and Clock
No sound
No Audio signal or the signal
cord is improperly/not
connected
1.Connect the audio signal cord
properly
2.Set the sound system properly
The remote control
does not work
Batteries are improperly
installed or exhausted
1. Check the positive and the
negative battery polarities
2. Check if the batteries are loose
3.Replace the batteries