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APPENDIX C: TROUBLESHOOTING 31
APPENDIX C: TROUBLESHOOTING
PROBLEM SYMPTOM POSSIBLE
CAUSE
SOLUTION
No menu visible Blank Screen Cables Adapters
Parameters
Ensure correct cables and adapters are being used and
are connected properly. Verify serial parameters are
correctly configured.
Password does not
work
Returns to prompt Caps Lock Password feature is case sensitive. Type password
exactly as it was originally entered.
Current alarm level
exceeded
Continuous buzzer
(current monitoring)
Unit is drawing
current above the
alarm trip point
Reduce the load being drawn;
Reset the alarm trip point to a higher setting.
Can’t exit Outlet
Control
Returns to Outlet
Control menu
Wrong command
Type MENU
Device not
working
No power, dead Call Raritan Tech Support
Need to download
manual from web
site
Visit www.raritan.com
Forgot password Cannot access unit
past password prompt
Call Raritan Tech Support
255-30-3150