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Other Information 11
Troubleshooting
Most problems you encounter with your TV/DVD can be corrected by consulting the following troubleshooting list.
TV Problems
TV won’t turn on
•Press the TV button.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the remote control solutions
on page 25.
TV turns off unexpectedly
• Sleep timer might have been activated.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this happens frequently, the
voltage in your house may be abnormally high or low.
• Unplug TV. Wait five minutes. Plug it in again.
Blank screen
•Try another channel.
No sound, picture okay
• Maybe the sound is muted. Try pressing the volume up button to restore sound.
Can’t select certain channel
• Channel may be blocked or not approved through the V-Chip.
Noisy stereo reception
• May be a weak station. Access the SOUND menu, highlight MODE and then choose MONO.
No picture, no sound but TV is on
• Maybe the signal type is set wrong. Go to page 8 for detailed instructions.
• The channel might be blank — change channels.
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
•Try adjusting sharpness function to improve weak signals.
Black box appears on the screen
• Closed caption might be on.
The Remote Control Doesn’t Work
• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
• Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote.
•You might need to reset the remote: remove batteries and press the number 1 button for at least 60 seconds. Release the 1 button, replace the batteries,
and (if necessary) program the remote again.
Problems with V-Chip/Parental Controls
The rating limits don’t work
•You must activate the settings.
I don’t remember my password and I want to unlock the TV
• If you forget your password you can reset it. Enter 5898 as the password and then change it to a new one.