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Chapter 5 Additional Information
Troubleshooting
You can correct most problems you have with your product by consulting the Troubleshooting list
that follows.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit your home for a fee to install your electronic entertainment system and to instruct
you in its operation. For details about this service, call 1-888-206-3359.
For additional assistance while using your RCA products, please visit www.rca.com/customersupport.
Player won’t work
• Reset the player: press and hold the NEXT button on the front of the DVD Player and
press the
STOP
button on the remote at the same time — wait at least 5 seconds before
you release both buttons.Turn the DVD Player off and then turn it back on.You’ll need to
set up your menu preferences if you changed them since this Reset Procedure returns the
DVD Player’s menus to the settings they had when the product shipped to retail stores.
•Try unplugging the AC power cord, wait 2 minutes, and plug it back in.
No power
• Plug in the DVD Player. Make sure both ends of the AC power cord are securely plugged
into the player and into an AC outlet.
Player turns off automatically
• The power automatically turns off after the player has been in stop mode for
approximately 30 minutes.Turn power back on.
Disc won’t play
• Insert a disc with the label side facing up.
•Check the type of disc you put into the player.This player only plays DVD video discs,
DVD audio discs,Video CDs, CDs with mp3 files,WMA files and/or JPEG files on them,
and audio CDs.
• If you’re trying to play a disc with JPEG files on it, you need to make sure only files with a
resolution of 5 megapixels (about 2MB) are burned onto the disc.The player might not
read the disc if the disc has larger files on it.
• Both the player and the disc are coded by region. If the regional codes don’t match, the
disc cannot be played.This player is Region No. 1.
Forget Password
•Try entering 9999. If that doesn’t override Parental Control, press and hold the STOP
button on front of player and the STOP button on the remote. Release both buttons after
2 seconds.
Play starts, but then stops immediately
• The disc is dirty. Clean it.
• Condensation has formed.Allow player to dry out.
No picture
•Turn on the TV.
•Tune your TV to its Video Input Channel (go to page 9).
•Make sure your player is connected properly.
•You might have set your DVD player to Progressive Scan when the TV you’ve connected it
to isn’t a progressive scan TV (page 35). Since the VIDEO jack always sends an interlaced
signal, reset the DVD player, press and hold the STOP button on the r
emote control and
the
SKIP FWD button on the front of the player at the same time — wait at least 5
seconds before you release both buttons.
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Graphics throughout this User’s Guide are for representation only.