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Other Information Chapter 5 33
The Remote control doesn’t work.
• Something might be between the remote and the remote light sensor on the front of the TV. Make sure
there is a clear path.
• The remote may not be aimed directly at the TV.
• The batteries in the remote may be weak, dead, or installed incorrectly. Put new batteries in the remote.
The Universal Remote control doesn’t work.
• This TV utilizes new remote control signal codes and may not be compatible with your existing universal
remote (e.g. satellite box remotes, cable box remotes, generic universal remotes, etc.). Over time, newer
universal remote controls that become available should pick up the new TV codes.
You are experiencing problems with V-Chip/Parental Controls.
• If the rating limits don’t work, you must lock the settings. Go to the Main Menu (press MENU on your remote),
select Parental Control, select Lock Parental Control.
The V-Chip won’t let me watch a program, even though it’s not rated as violent.
• Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set NR to
View Separately in order to view movies with an NR rating.
What else can I do?
If you’ve been through the Troubleshooting section and nothing has fixed your problem, try rebooting your
TV. Note that after a reboot, you may need to run your TV through the setup process again. To reboot,
unplug the power cord from the wall outlet or power strip. Keep your TV unplugged for about 5 minutes.
Then plug in the TV and turn it on. See if the problem is fixed. If the problem remains, then please click on
the Customer Support Menu at www.rca.com/television for updated FAQs or contact RCA Customer
Support at the support number provided in your Warranty under How To Get Service.