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Reference
Common Problem Solution
No Power Insert the power cord’s plug securely into the outlet.
Power turns itself off The power is automatically turned off after approx 30 minutes have elapsed in the stop
mode (auto power-off feature). Turn power back on.
Player fails to start, even • Ensure that the disc is installed with the label side facing up.
when PLAY is pressed • This player plays only DVD discs, Audio CDs and Video CDs.
Play commences but then • The disc is dirty. Clean it.
stops immediately • Condensation has formed. Allow player to dry out.
No picture • Ensure that the equipment is connected properly.
• Turn on the TV’s power.
• Ensure that the input setting for the TV is correct.
Picture is distorted during • It is normal for some distortion to appear while scanning.
forward and reverse scan
No sound or distorted sound • Ensure that the equipment is connected properly.
• Ensure that the input settings and the volume adjustment for the TV
and/or receiver are correct.
• No sound is heard during still, frame advance, or slow-motion play.
No operations can be • The batteries in the remote may need replacing.
performed with remote • Operate the remote control closer to the DVD player.
• Remove any obstacles between the remote and the DVD player or
other component.
• Remove batteries and hold down one or more buttons for 60 seconds
to drain the microprocessor inside the remote to reset it.
Reinstall batteries and try remote again. You may need to reprogram it.
The icon appears on screen • The feature or action cannot be completed at this time because:
1. The discs’s software restricts it.
2. The disc’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is
out of range.
No sound while playing a DVD • The DTS option is selected but your receiver has no DTS decoder, or you
don’t have a receiver connected.
Troubleshooting
15739290.08 reference 4/19/01, 4:26 PM54