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RCU403
Troubleshooting
Problem: The remote can’t be programmed to operate your component.
• You may be too far away from the component or at a wrong angle. This remote uses IR (infrared)
technology to communicate with components. The remote sends the code and the component’s IR
sensor reads the code.
Therefore, there must be an unobstructed path between the remote and the IR sensor on the component. Move
closer and make sure you point the remote at the component (VCR or DVD player when programming the
VCR•DVD key; TV when programming the TV key; cable box or satellite receiver when you’re programming
the DBS•CABLE key).
• If you’ve entered all of the codes for your brand that are in the accompanying Code List and followed
the instructions, try one of the Code Search methods (See Code Search on page 24)
• You must put the remote in the correct mode by pressing the corresponding component key (TV,
VCR•DVD, DBS•CABLE) so the remote knows which component you want to operate.
• To program the 3 component universal remote to operate a combination unit (TV/VCR or TV/DVD),
first try the VCR or DVD codes for your brand. Some units, however, require that you program both the
TV (using the TV codes) and the VCR or DVD (using the VCR or DVD codes) for full operation.
Problem: The indicator light does not light when you press a key.
• You must put the remote in the correct mode by pressing the corresponding component key (TV,
VCR•DVD, DBS•CABLE) so the remote knows which component you want to operate.
• You may have pressed an invalid key for the mode the remote is in (for example, REC only works in VCR
Mode).
• Make sure the batteries are properly installed.
• Replace the batteries with two new AAA batteries. Reprogramming may be required.
Problem: The remote does not operate your component.
• You must put the remote in the correct mode by pressing the corresponding component key
(TV, VCR•DVD, DBS•CABLE) so the remote knows which component you want to operate.
• Remove any obstacles between the remote and the component. Make sure to aim the remote at the
IR sensor on the component.
• Make sure the batteries are properly installed (See Battery Installation on page 21).
• Replace the batteries with two new AAA batteries. Reprogramming may be required.
• Reset the remote. Remove the batteries, then press and hold the number 1 key on the remote for several
seconds to reset the microprocessor inside the remote. Release the number 1 key, reinstall the batteries,
and try the remote again. Reprogramming will be required.
Problem: The remote is not performing commands properly.
• You must put the remote in the correct mode by pressing the corresponding component key
(TV, VCR•DVD, DBS•CABLE) so the remote knows which component you want to operate.
• Make sure component is “ready” (e.g., DVD player has disc loaded; VCR has tape loaded, etc.)
• You may have pressed an invalid key for the mode the remote is in (for example, REC only works in
VCR mode).
• If you’re trying to turn on an RCA, GE or PROSCAN component, press the component key
(TV, VCR•DVD, DBS•CABLE) instead of the ON•OFF key.
• If operating a VCR to record, you must press the REC key two times.
• If you’re trying to change channels, try pressing the ENTER key after entering the channel number as
this is a requirement of certain models and brands.
• There is a possibility that a programmed code may only be able to control some of your component
features (e.g., only turns a component on and off). Follow the steps provided for programming the remote
(See Programming Sections on pages 22-23). If the component can be turned on and off, make sure you
press the CHAN UP/DOWN key to see if the component responds. If not, try the next code from the list.
Problem: The VCR won’t record.
• As a safety feature, you must press the REC key twice to begin recording.
• Make sure the tape is properly loaded in the VCR.
• Make sure the tape is not write-protected. If the safety tab is removed the tape is write-protected and you
cannot record onto that tape.
Problem: The remote will not change channels.
• You must put the remote in the correct mode by pressing the corresponding component key
(TV, VCR•DVD, DBS•CABLE) so the remote knows which component you want to operate.
• Press the ENTER key after you enter a channel number.
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