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Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solution. Also review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.
com/support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).
Issues Solutions and Explanations
Flickering and Dimming If your Samsung Television is flickering or dimming sporadically, you may
need to disable some of its energy efficient features such as the Eco
Sensor or the Energy Saving feature. Follow the steps below with your
remote to turn these features off or on.
• Energy Saving: User Menu → System → Eco Solution → Energy
Saving
• Eco Sensor: User Menu → System → Eco Solution → Eco Sensor
Component Connections /
Screen Color
If you find that the color on your Samsung television’s screen is not
correct or black and white, first run a Self Diagnosis on the TV to make
sure there are no device issues.
• Self Diagnosis: User Menu → Support → Self Diagnosis →
Picture Test
If the problem does not appear in the Picture test, make sure:
• Your connections are all consistent. For example, if you’ve used the
AV In jack on your TV, make sure you have used the AV Out jack on
your video source.
• You have connected your devices to the correct jacks. For example, if
you use the Component jacks, labeled Pb, Pr, and Y, to connect your
TV and video source, make sure you have connected the blue Pb jack
on the video source to the blue Pb jack on the TV, and the yellow Y
jack on the source to the yellow Y jack on the TV.
Screen Brightness If you find that the colors on your Samsung TV are correct but just a little
too dark or bright, try adjusting the following settings in the Picture menu
option of the Main menu:
• Cell Light, Contrast, Brightness, Sharpness, Color, Tint (G/R) and
so on.
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