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PROBLEM SOLUTION
The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (for example,
1080p), you may not see a picture on your TV.
• Press the
@
button (on top panel) for more than 5 seconds with no disc
inside. All settings will revert to the factory settings.
• When the factory default settings are restored, all stored user BD data is
deleted.
Forgot password • Press the
@
button (on top panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory settings.
Don’t use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD data is
deleted.
The picture is noisy or
distorted
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output. • Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p HDMI input
resolutions.
Abnormal HDMI output
screen.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
If you experience other
problems.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorised service centre.
PROBLEM SOLUTION
DLNA function
I can see folders shared
through DLNA, but I cannot
see the files.
• DLNAs shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories are not displayed.
Video is played intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network is
overloaded.
DLNA connection between
Player and PC is unstable.
• The IP address under the same subnetwork should be unique. If they are not,
IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-
LIVE server.
• Check whether the network connection is working or not by using the
Network Status menu.
• Check whether the USB memory device is connected to the player.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management.
• Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
• If all above fails, contact the contents provider or update the player to the
latest firmware.
When using the BD-LIVE
service, an error occurs.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management.
✎
NOTES
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When the factory default settings are restored, all stored user BD data is deleted.
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02285G-02-BD-F5500,F5500E-EN-ENG.indd 20 2013-06-04 오후 5:04:19