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TroubleshootingTroubleshooting
Before requesting service (troubleshooting), please check the following.
No operations can be
performed with the remote.
The screen ratio cannot
be changed.
No audio.
Play mode differs from the
Setup Menu selection.
Disc Menu doesn’t appear.
The icon appears on
screen.
Forgot password
The screen is blocked
If you experience other
problems.
5.1 channel sound is not
being reproduced.
Disc does not play.
• Check the batteries in the remote.They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote to reset it.
Reinstall batteries and try to operate the remote again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following conditions
are met. :
1) The DVD player is connected with the proper amplifier
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “Dolby 5.1 ch” mark
on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
1.The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3.The feature is not available at the moment.
4.You’ve requested a title or chapter number or search time that is
out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
• Press power on from a cold start with no disc in the unit.
Press the SEARCH/SKIP ( ) button on the front panel for 5
second.The SELECT MENU LANGUAGE display will appear.
Select the number button of the desired language.
• Press power on from a cold start with no disc in the unit.
Press the SEARCH/SKIP ( ) button on the front panel for 5
second.The SELECT MENU LANGUAGE display will appear.
Select the number button of the desired language. Press the MENU
button, and then press DOWN button to select Setup, then press
RIGHT or ENTER. Press Up or Down to select Parental Setup The
Parental Setup is now unlocked as indicated on the display.
You can change your password.
• Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow
the procedure once again.
• If the problem still cannot be solved, please contact your nearest
authorized service center.
Action
Problem Page
P3
P5
P9
P32
P13
P30~37
P34~35
P32~34
P34~35
P36~37
No DVI output.
Abnormal DVI output
screen.
DVI output Judder
• Check the Video output is DVI enabled.
• Check the connection between the TV and the DVI
jack of DVD player.
• See if the TV supports this 480p/576p/720p/768p/1080i DVD player.
• If snow noise appears on the screen, it means
that TV does not support HDCP (High-bandwidth Digital Content
Protection).
• Check your TV system setup correctly.
• The screen judder phenomenon may occur when frame rate is
converted from 50Hz to 60Hz for 720P/1080i DVI(Digital Visual
Interface) Output.
• Refer to your TV users manual.
Action
Problem Page
P11~12
P12
P35