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Chapter Five
TROUBLESHOOTING
Problem Possible Solution
Poor picture. Try another channel.
Adjust the antenna.
Check all wire connections.
Poor sound quality. Try another channel.
Adjust the antenna.
No picture or sound. Try another channel.
Press the
TV/VIDEO button.
Make sure the TV is plugged in.
Check the antenna connections.
Make sure the MUTE button is off.
No color, wrong colors or tints. Make sure the program is broadcast in color.
Adjust the picture settings.
Picture rolls vertically. Adjust the antenna.
Check all wire connections.
If you are using a VCR, check the tracking.
The TV operates erratically. Unplug the TV for 30 seconds, then try operating it again.
Your remote control does not Press the MODE button to put your remote control in the
operate your TV. “TV” mode.
Make sure the remote has batteries.
Check that the “+” and “-” ends of the batteries are inserted
correctly.
Check that the batteries are drained.
The TV won’t turn on. Make sure the wall outlet is working.
Make sure the TV is plugged in.
Make sure the remote has batteries.
The visual qualities of digital The visual qualities of digital channels may vary
channels vary. depending on the original production method (analog
or digital).
• Classification by the information displayed when
switching channels.
• If the original production method is digital: High visual
quality program.
• If the original production method is analog: The digital
program displayed on the screen is originally an analog
program which has been converted. The visual quality is
of an SD grade visual quality.
Although the TV caption shows HD, The HD caption that appears when switching channels
the visual quality is not satisfactory. or when pressing the Information button on the remote
control means the selected channel is simply a digital
channel. If the broadcasting station converts an
analog signal into digital and transmits the signal, the
visual quality may not be perfect.
(Applied to Set Top Box built-in model only.)
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, then call your nearest Samsung authorized
service center.
Identifying Problems
AA68-03644A-00Eng 6/23/05 2:33 PM Page 66