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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management
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To let Samsung Electronics diagnose your TV remotely when you need assistance with your TV, set Remote
Management to On. You will need to read and agree to the service agreement before using this feature.
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This function requires an Internet connection.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
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Diagnose your TV
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Adjust the TV settings for you
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Perform a factory reset your TV
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Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Center and ask for remote support.
2.
Open the menu on your TV and go to the Support section.
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the agent.
4.
The agent will then access your TV.
Finding the contact information for service
Settings Support Contact Samsung
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You can view the address of the Samsung website, the call center phone number, your TV's model number,
your TV's software version, the Smart Hub info, and other information you may need to get service support
from a Samsung call agent or the Samsung website.
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You can also find information by reading the QR code of the product.
Troubleshooting
You can get various solutions against troubles while watching TV. In case of unknown troubles, contact Samsung Contact Center.