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Troubleshooting
-20-
Before resorting to maintenance service, please kindly check by yourself with the following chart.
Sound
There is no sound or
the sound is
distorted.
The audio cables aren't connected
securely.
The volume is set to the minimum level.
The sound is switched off.
The disc is in fast forward/reverse
playback.
Connect the audio cables securely.
Turn up the volume.
Press [MUTE] on the remote control
to switch on the sound.
Press [PLAY].
The remote control
does not function.
There is no battery in the remote control.
The batteries are out of charge.
The remote control isn't pointed to the
remote sensor.
The remote control is out of its operating
area.
The unit is shut down.
Install two AAA/1.5V batteries in it.
Replace the batteries with new ones.
Make sure that the remote control is
pointed to the remote control sensor.
Make sure the remote control is
within the operating area.
Switch off the unit and disconnect it
from the AC outlet. Then power on
the unit again.
Unable to play a
disc
This disc is placed in the disc tray in a
wrong way.
The rating of the disc is higher than the
rate set in the parental control item.
The unit isn't compatible with the disc.
The disc is dirty.
Check that the disc is placed in the
disc tray with its label side upwards.
Reset the settings in the parental
control item.
Place the compatible disc.
Clean the disc.
Symptom Cause(s)
Remedy
The buttons on the
unit doesn't work.
Switch off and unplug the unit.
Then connect the plug to the power
supply and switch it on again.
The unit is being interfered with static
electricity etc.
Picture
There is no picture
or the picture is
distorted.
Connect the video cable securely.
Press [V-MODE] repeatedly until the
picture becomes normal again.
Set an appropriate video input mode.
The video cable isn't connected securely.
Video output mode of the unit isn't
correctly set.
Video input mode of the connected TV
isn't orrectly set.
The AC power cord is not connected to the
power supply or is not connected to a
power supply securely.
Please check that the AC power cord
is connected securely.
No Power
The player breaks
down when a USB
drive is inserted
into the player.
The connected USB drive is probably not
a certified one.
The player cannot play any uncertified USB
drive.
In case the player breaks down, turn it off,
disconnect the power cord from the AC outlet
and unplug the USB drive from the player.
Then, power on the player again. The player
will resume the normal status.