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10 ST11950 and ST12550 Installation Guide, Rev. D
Technical support services
Seagate Technology provides technical support litera-
ture and diagnostic utilities to authorized distributors.
Please contact your dealer for technical support and
installation troubleshooting. Product technical support
is available for all Seagate products by calling the
SeaFAX™, SeaFONE™, SeaTDD™, or SeaBOARD™
services. These are toll calls if you dial from outside of
the number’s local dialing area.
SeaFAX
USA (408) 438-2620; England 44-62-847-7080
Use a touch-tone telephone to access Seagate’s auto-
mated FAX system and select technical support infor-
mation by return FAX. This service is available 24 hours
a day, 7 days a week.
SeaFONE (408) 438-8222
Technical support specialists are available from 8:00
A.M. to 5:00 P.M. PST, Monday through Friday. Recorded
technical information on selected Seagate products is
provided while you are on hold. Recordings are acces-
sible 24 hours a day, 7 days a week.
SeaTDD (408) 438-5382
TDD is a telecommunication device for the deaf where
two people can communicate using a keyboard that is
connected to the phone line. A TDD device is required to