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Problem Possible causes and solutions
Cannot connect to the Internet.
When the wired Internet connection is made
Is the LAN cable connected properly?
Is the wrong cable such as a modular cable used? Connect a LAN cable to the
ETHERNET terminal. (Page 19)
Is the power for the connected equipment, such as a broadband router or modem
turned on?
Is the broadband router and/or modem properly connected?
Is the proper value(s) set in the network setting? Check “Communication Setup”.
(Pages 53–55)
When the wireless Internet connection is made
Is the wireless LAN adapter connected properly?
Is the power for the connected equipment, such as a wireless router or access point
turned on?
Is the wireless router or access point properly connected?
Are there any obstacles, such as physical structures (brick and concrete walls, etc.)
and electronics (microwave, etc.) between the wireless router/access point and the
player connected to the wireless LAN adapter? As this may cause interference with
the wireless signal, make sure to keep obstacles away.
Is the proper value(s) set in the network setting? Check “Communication Setup”.
(Pages 53–55)
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Cannot download BD-LIVE contents. Is the LAN cable or the wireless LAN adapter connected properly?
Is the USB memory device properly connected? Check that the USB memory
device is connected to the USB1 or USB2 terminal of this Player.
Check if the BD disc supports BD-LIVE.
Check the setting for “BD Internet Access”. (Page 52)
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Other
Problem Possible causes and solutions
The TV operates incorrectly. Some TVs with wireless remote control capability may operate incorrectly when
using the remote control of this Player. Use such TVs away from this Player.
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The Player heats up during use. When using this Player, the console cabinet may heat up depending on the usage
environment. This is not a malfunction.
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POWER indicator will remain lit. When the AC cord is removed from the outlet, the POWER indicator will remain lit
for a short period. This is normal and is not a malfunction.
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Troubleshooting
66
To Reset this Player
If this Player receives strong interference from a source such as excessive static electricity,
strong external noise, malfunction of power supply, or voltage caused by lightning during
use or a wrong operation is sent to the Player, errors like the Player not accepting an
operation may occur.
Press and hold POWER on the Player until “ ” appears on the front panel display
when the Player does not operate properly even after the power has been turned off. Then,
after the POWER indicator is lit, turn on the power.
When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take
a few moments for the system processing to finish before the Player is ready for use. During the system processing, the
BD/DVD/CD mode indicator on the front panel display of the Player will blink. Once the system processing has finished, the
indicator will finish blinking and then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.
Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must
be set again.
When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the
problem, contact the nearest service center approved by SHARP.
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POWER