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Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our onlinesupport
database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You can also
submit questions online and a technical support analysts will promptly respond.
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: ________________
SIIG offers a 5-year manufacturerwarranty with this product. This warranty covers the originalpurchaser and guaranteesthe product
to be free of any defects in materials or workmanship for five (5) years from the date of purchase of the product.
• Properly pack the product for shipping. All software,cable(s) and any other accessoriesthat came with the originalpackagemust be
included.
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number posted on the outside of the shipping carton.
• You are responsible for the cost of shipping to SIIG. Ship the product to the following address:
• SIIG will ship the repairedor replacedproduct via Ground in the U.S. and InternationalEconomy outsideof the U.S. at no cost to the
customer.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then click RMA to submit a request to SIIG RMA or fax a request to 510-657-5962. If the product
is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
SIIG will, at our discretion,repair or replace(with an identicalproduct or product havingsimilar featuresand functionality)the product if
defective in materials or workmanship. This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Please see our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where you purchased from.
B) If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or replaced.
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