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Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
First three
characters of
the service
number
Cause and/or corrective
action
C 13 The disc is dirty or recorded
in a format that this player
cannot play (page 6).
,Clean the disc with a
cleaning cloth or check its
format.
C 31 The disc is not inserted
correctly.
,Re-insert the disc
correctly.
E XX
(xx is a number)
To prevent a malfunction, the
player has performed the
self-diagnosis function.
,Contact your nearest
Sony dealer or local
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
C:13:50