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KD-27/32/36FS170
2-670-362-21(1)
Remote Control
Video
Problem Possible Remedies
I cannot operate the
remote control
❏ Check the orientation of the batteries.
❏ Batteries could be weak. Replace them (page 2).
❏ Move the TV three to four feet away from fluorescent lights.
I cannot change
channels with the
remote control
❏ Make sure you have not inadvertently switched your TV from
the channel 3 or 4 setting if you are using another device to
change channels.
I lost the remote
control
❏ You can use the front panel controls to access your menus,
change channels, adjust the volume, or change video inputs
(page 2). Contact your nearest Sony Dealer to order a
replacement. To find out the nearest dealer, please call our Sony
Direct Accessory and Part Center at 1-800-488-7669 (U.S.
residents only).
Problem Possible Remedies
No picture, no
sound
❏ Make sure the power cord is plugged in.
❏ If a red light flashes on the front of your TV for more than a few
minutes, disconnect and reconnect the power cord. If the
problem continues, call your local service center.
❏ Check the TV/VIDEO setting. When watching TV, set it to TV;
when watching video equipment, set it to VIDEO 1, 2, 3 or 4.
❏ Make sure you have inserted the batteries correctly into the
remote control (page 2).
❏ Try another channel to rule out station trouble.
Poor or no picture,
good sound
❏ Adjust the Picture setting in the Video Menu (page 21).
❏ Adjust the Brightness setting in the Video Menu (page 21).
❏ Check the antenna and/or cable connections (page 6).
No color
❏ Adjust the Color setting in the Video Menu (page 21).
Snow on the screen
❏ Check the Cable setting in the Channel Setup Menu (page 22).
❏ Check the antenna and/or cable connections (page 6).
❏ Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
❏ Adjust the antenna.
❏ Move the TV away from other electronic equipment. Some
electronic equipment creates electrical noise, which can interfere
with TV reception.
Double images or
ghosts
❏ Check your outdoor antenna or call your cable service.
Bars appear at the
top and bottom of the
screen
❏ Some wide-screen programs are filmed in aspect ratios that are
greater than 16:9, such as 2.35:1.
(This is especially common
with theatrical releases). Your TV will show these programs
with bars at the top and bottom of the screen. For more details,
check the documentation that came with your DVD (or contact
your program provider).