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Suddenly the picture gets
smaller
• The picture gets smaller during the commercials due to the method in which the
provider broadcasts their content. When HD content channels switch to SD
content (commercials), the picture may be small with a black border.
• Auto Wide will not expand the picture during these content changes since the
content information is regulated by the channel signal provider. You can
manually change the Wide Mode if you prefer (see page 22). This setting will
remain in effect until you change the channel or input or manually change the
Wide Mode again.
“Black box” on screen • You have selected a text option and no text is available (see page 48). To turn off
this feature, set the CC Display option to Off. If you were trying to select
closed captioning, select CC1 instead of Text1-4.
Black bands appear at the
edges of the screen
• Some wide screen programs are filmed in aspect ratios that are greater than 16:9
(this is especially common with theatrical releases). Your TV will show these
programs with black bands at the top and bottom of the screen. For more
details, check the documentation that came with your DVD (or contact your
program provider).
• Programs in 4:3 aspect ratio will have bands on left and right sides of the
screen.
• Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will
commonly have black bands on the left and right sides of the screen which are
added by the broadcaster (see image on left).
• Auto Wide will not expand the picture when the black bands on the sides of
the screen are added by the broadcaster. You can manually change the Wide
Mode to Wide Zoom, H Stretch or Zoom to fill the screen, which will
remain in affect until you change the channel or input or manually change the
Wide Mode again.
Certain programs on DVD or
other digital sources display a
loss of detail, especially during
fast-motion or dark scenes
• This is due to the digital compression of the source content used by certain
digital broadcasts and DVDs which may cause your TV’s screen to display less
detail than usual, or cause artifacts (small blocks or dots, pixelations) to appear
on your screen. These signal compressions are more visible and are dependent
on the clarity and resolution of the TV.
Remote control does not
operate
• To determine if the problem is with the remote control or not, press a button on
the TV.
• Check the polarity of the batteries or replace the batteries.
• Point the remote control at the remote control sensor located at the front of the TV.
• Keep the remote control sensor area clear from obstacles.
• Fluorescent lamps can interfere with your remote control operation; try turning
off the fluorescent lamps.
Some digital cable channels
are not being displayed
• Certain cable companies have limitations on the broadcast of digital cable
channels. Check with your cable company for more information.
• The digital cable channel may be set to Hidden in the Show/Hide Channels
setting (see page 47).
Some photo files or music
files are not displayed from
my USB equipment or DLNA
Certified media server
• The accessible file or folder limit in a directory is 1,000 for USB and 30,000 for
a DLNA Certified media server. This limit includes non-JPEG, MP3 files or just
folders. Files or folders are populated based on their time stamps. Photo, music
files or folders exceeding the limit will not be displayed.
Photo images appear small in
the screen
•Set Display Size to Expanded (see page 32).
• Whether or not photo images can or cannot be displayed in full-screen depends
on the resolution or aspect ratio of the file.
Photo images or folders take
time to display
• Depending on the image dimension, file size, and number of files in a folder,
some photo images or folders take time to display.
Lost password • Select the Password settings on the Parental Lock settings, then enter the
following master password: 4357. This password clears your previous password
and allows you to enter a new password (see page 48).
How to reset the TV to factory
settings
• Turn on the TV. While holding down V on the remote control, press POWER
on the TV. (The TV will turn itself off, then back on again.) Release V.
WARNING: The reset will clear all of your customized settings including the
Parental Lock setting.
Condition Explanation/Solution