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Contacting Sony
If, after reading these operating instructions, you have additional questions related to the use of your Sony
TV, please call our Customer Information Services Center at 1-800-222-SONY (7669) (US residents only)
or 1-877-899-SONY (7669) (Canadian residents only).
Before calling Sony customer support, please write down the model and serial numbers of your TV. You’ll
find this information on the front cover of this manual.
Cannot change channels with the
remote control.
❑ If you are using another device to change channels, be sure you have not
inadvertently switched your TV from channel 3 or 4 setting. Use the
Channel Fix option to “fix” the channel based on the type of hookup
(page 53).
❑ If you are using another device to control channels, be sure the FUNCTION
button for that device has been pressed. For example, if you are using your
cable box to control channels, be sure to press SAT/CABLE (page 32).
Lost password. ❑ Select the Parent settings on the settings screen, then enter the following
master password: 4357. The master password clears your previous password
and allows you to enter a new password (page 55).
Problem Possible Remedies