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KV-21FQ10K_Grp U11_GB
4-093-929-51(2)
Troubleshooting
Here are some simple solutions to the problems which may affect the picture and sound.
In case of problems, have your TV serviced by qualified personnel. Never open the casing
yourself.
Problem Solution
No picture (screen is dark) and no
sound.
•Check the aerial connection.
•Plug the TV in and press the ! button on the front of
TV.
•If the standby indicator 1 is on, press &/1 button on
the remote control.
•Press the ! button on the front of the TV to switch off
the TV for about 5 seconds, then switch it on again.
Poor or no picture (screen is dark),
but good sound.
•Using the menu system, select the “Picture
Adjustment” menu and select “Reset” to return to
factory settings (see page 9).
No picture or no menu information
from equipment connected to the
Scart connector.
•Check that the optional equipment is on and press
repeatedly on the remote control until the correct
input symbol is displayed on the screen (see page 17).
Good picture, no sound. •Press the + button on the remote control.
•Check that headphones are not connected.
No colour on colour programmes. •Using the menu system, select the “Picture
Adjustment” menu and select “Reset” to return to
factory settings (see page 9).
Distorted picture when changing
programmes or selecting teletext.
•Turn off any equipment connected to the Scart
connector on the rear of the TV.
Wrong characters appear when
viewing teletext.
•Using the menu system, enter the “Language/
Country” option in the “Set Up” menu and select the
country in which you operate the TV set. For Cyrillic
languages, we recommend to select Russia in the case
that your own country does not appear in the list (see
page 15).
Picture slanted •Using the menu system, select the “Picture Rotation”
option in the “Set Up” menu to correct the picture
slant (see page 15).
Noisy picture when viewing a TV
channel.
•Using the menu system, select the “Manual
Programme Preset” menu and adjust Fine Tuning
(AFT) to obtain better picture reception (see page 14).
•Using the menu system, select the “Intelligent
Picture” option in the “Picture” menu and select
“On” to reduce the noise in the picture (see page 9).
Remote control does not function. •Replace the batteries.
The standby indicator 1 on the TV
flashes red.
•Contact your nearest Sony service centre.
Additional Information
01GBKV21FQ10K.fm Page 19 Thursday, July 10, 2003 4:52 PM