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Troubleshooting
Before
starting
the
Initial
Setup
Wizard
Check the following so that the Initial Setup Wizard operations go smoothly.
-
Network
connection
-Check
whether your home network
is
a wired or wireless connection.
If Wireless
LAN
is used
-Check
whether the wireless access point device such as a Wireless LAN router supports
Wi-Fi Protected Setup
(WPS).
If
WPS
is
not supported, you will need to make a
connection manually.
-Check
whether the Push or
PIN
method is used for
WPS.
-Check
your SSID and Password if setting upthe wireless connection manually.
-
Account
-Check
your
ID
and Password for your Google Account'.
,.
You
can
create
a
new
account
in
the
Initial
Setup
Wizard.
-Cable/Satellite
Box
-Check
the Cable/Satellite
TV
provider name.
-IR
Blaster
-Check
the manufacturer name of the device to be connected with the
IR
Blaster.
-TV
Control
-Check
your
TV
manufacturer name.
Before
connecting
with
a
Wireless
LAN
Check the following to ensure that the Wireless LAN connection can be made.
, Depending
on
the surrounding environment, such
as
the wall material, radio wave
receiving condition, or obstacles between this unit and the wireless LAN router, the
communication distance may be shortened. Move the unit and the wireless LAN router
closer to each other.
, Devices that use a 2.4 GHz frequency band, such as a microwave, Bluetooth, or digital
cordless device, may interrupt the communication. Move the unit away from such devices,
or turn off such devices
.•
Frequently-asked
questions
(FAQ)
There
is
no picture (screen
is
dark).
, Make sure that the AC power cord
is
securely connected.
, Make sure that all the connecting cables are securely connected. (Especially,
make sure HDMI
IN
and OUT are correctly connected.)
• Switch the input selector
on
the
TV
to display the signal from this unit.
, Make sure that the Power indicator
is
lit up green.
,
Try
the following: (j)Turn the unit off and
on
again.
®Turn
the connected
device off and
on
again. @Disconnect and reconnect the HDMI cable.
,
The
HDMI OUT jack
is
connected to a
DVI
device that does not support
copyright protection technology.
The Keypad does not function.
• Operate the Keypad closer to the unit.
• Make sure that the batteries are inserted correctly.
• Hold down the
Fn
and Enter keys following the instructionson the screen until
the pairing screen disappears.
• Hold down
II
(') on the unit for more than 5 seconds until the Power indicator
turns red (the unit turns off).
If
the unit still does not respond to any button,
disconnect then reconnect the
AC
power cord.
The unit cannot connect to the Internet.
, Make sure that the LAN router or Wireless LAN router
is
on.
, Check the settings of the LAN router or Wireless LAN router. For details, see
the operating instructions supplied with the LAN router or Wireless LAN router.
, Make sure that the LAN cable
is
connected correctly when using a wired
network connection.
• Check your network environment as noted
in
"Before connecting with a
Wireless LAN" when using a wireless network connection.
The
unit cannot connect to the Internet after
"Wi-Fi
Protected Setup
(WPS)"
is
finished.
, The wireless setting of the router may change automatically
if
you have used
the
WPS
function before.
In
this case, change the wireless settings of your
PC
accordingly.
For
more information about the Internet
TV
• Access the Help Guide.