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The Satellite Receiver
gets extremely hot.
Check the placement of the Satellite Receiver. Place the
Satellite Receiver in a location with adequate
ventilation. Do not place the Satellite Receiver in a
cabinet or on a TV. If the heat is excessive, contact your
Sony dealer.
The Satellite Receiver
turns off and on by
itself.
This is often caused by static build up. Turn off the
Satellite Receiver and disconnect the AC Power Cord
from the power outlet. Then reconnect the AC Power
Cord to the power outlet and turn on the Satellite
Receiver. If this does not solve the problem, contact
your Sony dealer.
The Satellite Receiver
will not turn on.
Make sure the AC Power Cord is securely connected to
the Satellite Receiver and a power outlet.
The Satellite Receiver
will not connect to
the Internet after
receiving an upgrade
from the UltimateTV
service.
Turn off the Satellite Receiver and disconnect the AC
Power Cord from the power outlet. Then reconnect the
AC Power Cord to the power outlet and turn on the
Satellite Receiver. You may need to repeat this
procedure three or four times to solve the problem.
The Message
Indicator light is not
working.
You can set your Satellite Receiver to check for
messages automatically. However, if you check for
messages yourself before the Satellite Receiver is set to
do so automatically, the Message Indicator may not
light until the Satellite Receiver checks again. You may
want to consider setting the Satellite Receiver to check
for mail when you usually are not connected.
Remote control or
keyboard is no longer
working.
Replace the batteries.
Try pressing the SAT FUNCTION button.
No channels are
viewable.
Activate your service by contacting DIRECTV at
1-800-DIRECTV (347-3288)
Check the status of your service with UltimateTV at
1-877-ULTIMATE (858-4628)
Symptom Possible Cause and remedies