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addition, if you enter into a service contract
with the SONY Partnership within 90 days
of the date of sale, the limitation on how long
an implied warranty lasts does not apply to
you. This warranty gives you specific legal
rights, and you may have other rights which
vary from state to state.
For your convenience, SONY ELECTRONICS
INC. has established telephone numbers for
frequently asked questions:
For assistance with installation, contact the
dealer from whom you purchased your
Multi-Sat Oval Antenna System.
For product information or operation, for
service assistance or for resolution of a
service problem, call:
SONY SATELLITE SYSTEM
INFORMATION CENTER
1-800-838-SONY (7669)
For an accessory or part not available from
your authorized dealer, call:
1-800-488-SONY (7669)
About Sony Customer Support
Every DIRECTV System manufactured by
Sony comes with Sony’s Express Support at
no charge to you. In the event of a system
failure, our Express Support Program can
have a replacement Satellite Receiver on its
way to you via overnight Federal Express
(for calls Monday-Friday until 7:30 pm
Eastern Time; Saturday delivery depends
upon zip code). All it takes is a valid credit
card to cover a security deposit, and Sony
will pay freight in both directions. Our
Express Support continues with our 800
number, staffed by dedicated technical
representatives who can answer questions on
dealer locations, system operation,
installation, hookup, accessories, and how to
get the most out of your home entertainment
system. Sony’s ExpressSupport
SM
program:
another expression of our commitment to
excellence in customer service.
✍ Should you have any other problems with your Satellite Receiver, please call one of the
following numbers:
• For service problems call: 1-877-ULTIMATE (858-4628)
• To begin service call: 1-800-DIRECTV (347-3288)