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Troubleshooting
Picture
Even though you set the aspect ratio
in “TV Type” of the “SCREEN
SETUP” menu the picture does not
fill the screen.
• The aspect ratio of the disc is fixed on your DVD.
There is no picture from your VCR
connected to the LINE IN jacks.
• The DVD player must be in standby mode to view
pictures from your VCR.
Sound
There is no sound. • Re-connect the connecting cord securely.
• The connecting cord is damaged.
• The player is connected to the wrong input jack on the
amplifier (receiver) (page 52).
• The amplifier (receiver) input is not correctly set.
• The player is in pause mode or in Slow-motion Play
mode.
• The player is in fast forward or fast reverse mode.
• If the audio signal does not come through the DIGITAL
AUDIO OUT (OPTICAL or COAXIAL) jack, check the
audio settings (pages 55).
Sound is noisy. • When playing a CD with DTS sound tracks, noise will
come from the OUT AUDIO L/R jacks (page 35) or
DIGITAL OUT (OPTICAL or COAXIAL) jack.
The sound volume is low. • The sound volume is low on some DVDs. The sound
volume may improve if you set “Audio DRC” to “TV”
(page 57).
Operation
The disc does not play. • The disc is turned over.
• Insert the disc with the playback side facing down on the
disc tray.
• The disc is skewed.
• The player cannot play certain discs (page 6).
• The region code on the DVD does not match the player.
• Moisture has condensed inside the player.
• The player cannot play CD-Rs, CD-RWs, DVD-Rs or
DVD-RWs that are not finalized (page 7).
• Make sure the TV
/ DVD·VIDEO switch is set correctly.
• Select correctly VIDEO or DVD with SELECT DVD/
VIDEO button.
The MP3 audio track cannot be
played (page 78).
• The DATA CD is not recorded in the MP3 format that
conforms to ISO9660 Level 1/Level 2 or Joliet.
• The MP3 audio track does not have the extension “.MP3”.
• The data is not formatted in MP3 even though it has the
extension “.MP3”.
• The data is not MPEG1 Audio Layer 3 data.
• The player cannot play audio tracks in MP3PRO format.
The JPEG image file cannot be
played.
• The DATA CD is not recorded in JPEG format that
conforms to ISO9660 Level 1/Level 2 or Joliet.
• The JPEG image file does not have the extension “.JPG”
or “.JPEG”.
• The data is not formatted in JPEG even though it has the
extension “.JPG” or “.JPEG”.
• Length or width of the image is more than 4720 dots.
Symptom Remedy