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Other Information
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If the problem persists,
contact your nearest Sony Dealer.
No picture, no
sound
Make sure the power cord is plugged in.
If a red light is flashing on the front of your TV for more than a
few minutes, disconnect and reconnect the power cord to restore
the TV. If the problem continues, call your local service center.
Check the TV/VIDEO settings: when watching TV, set to TV;
when watching video equipment, set to VIDEO (page 13).
Make sure the batteries have been inserted correctly into the
remote control (page 2).
Try another channel; it could be station trouble.
Poor or no picture,
good sound
Adjust Picture in the Picture Controls menu under Video
(page 18).
Adjust Brightness in the Picture Controls menu under Video
(page 18).
Check the antenna and/or cable connections (page 4).
Good picture, no
sound
Press so that MUTING disappears from the screen (page 13).
Check your Audio settings. Your TV may be set to Auto SAP
(page 19).
No color
Adjust Color in the Picture Controls menu under Video (page 18).
Only snow appears
on the screen
Check the Cable setting in the Channel Setup menu (page 20).
Check the antenna and/or cable connections (page 4).
Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
Adjust the antenna.
Move the TV away from other electronic equipment. Some
electronic equipment can create electrical noise, which can
interfere with TV reception.
Double images or
ghosts
Check your outdoor antenna or call your cable service.