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If, after reading these operating instructions, you have additional questions related to the use of your Sony
television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents
only) or (416) 499-SONY (7669) (Canadian residents only).
Cannot gain enough volume
when using a cable box
❏ Increase the volume of the cable box using the cable box’s remote control.
Then press TV (FUNCTION) and adjust the TV’s volume.
Cannot receive channels ❏ Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 40).
Unable to select a channel ❏ Use Auto Program in the Channel menu to add receivable TV channels that
are not presently in TV memory (see page 40).
Lost password ❏ In the password screen (see page 42), enter the following master password:
4357. The master password clears your previous password; it cannot be
used to temporarily unblock channels.
Cannot change channels
with the remote control
❏ Be sure you have not inadvertently switched your TV from channel 3 or 4
setting if you are using another device to change channels.
❏ If you are using another device to control channels, be sure the “function”
button for that device has been pressed.
Cannot cycle through the
other video equipment
connected to the TV
❏ Be sure the Video Label feature has not been set to Skip (see page 48).
There is a black box on the
screen
❏ You have selected a text option in the Setup menu and no text is available.
(See page 47 to reset Setup selections.) To turn this feature off, select OFF in
the Caption Vision option. If you were trying to get closed captioning,
select CC1 instead of Text 1-4.
There is no twin picture
or it is just static
❏ Be sure your twin picture is set to a video source/channel that has a
program airing.
❏ You may be tuned to a video input with nothing connected to it. Try
cycling through your video inputs using the TV/VIDEO button.
❏ Twin View is not set to receive a signal from the AUX input. If you have
connected a VCR or satellite receiver to the AUX input on the TV, it will not
show in the right picture.
I get the same program
in both Twin View pictures
❏ Both may be set to the same channel. Try changing channels in either the
left or right picture.
❏ You may be running all your channels through a cable box. The cable box
will only unscramble one signal at a time. If possible, run a direct cable to
your TV’s VHF/UHF input. (This will only work if your cable system
provides an unscrambled signal.)
I cannot get anything but
TV channels in my left or
right Twin View picture
❏ Be sure the video label has not been set to skip your video inputs. See the
Setup menu on pages 47 and 48.
Problem Possible Remedies