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Frequently Asked Questions (FAQ)
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Frequently Asked Questions (FAQ)
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, visit the Panasonic web site for further assistance. (see cover)
How do I view the picture from
devices such as a: Cable/Satellite
box, game console, Blu-ray or DVD
player?
•
Press the INPUT button on the remote to select the correct input source.
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Check that the device is turned on and functioning correctly.
Why is there no picture or just a
blue, black or snowy screen being
displayed?
•
Check if the power cord is plugged in and the TV is turned on (front red
LED light should be on, not blinking)
•
Press the INPUT button on the remote to select the correct input source.
•
Ensure all connections are correct and secure.
•
When using external video source, such as a Cable/Satellite box or
DVD player, check that the device is on and functioning correctly.
•
Press MENU on the TV’s remote control. If the menu is displayed, then
the TV is working; recheck above steps.
Why doesn’t the picture look like it
is in High Definition?
•
Press the INFO button on the remote to confirm the type of signal being
received (p. 21). HD signal should be 720p, 1080i or 1080p.
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Select a High Definition channel from your HD source (Cable, Satellite
or fiber optic service). HD channels sometimes broadcast non-HD
content.
•
Ensure that your HD source (HD box, Blu-ray player, etc.) is connected
to the TV with an HDMI or Component cable and set to output an HD
video signal.
Why do black bars appear on the
top and bottom and/or sides of the
screen?
•
Change the format (aspect ratio) of the picture by pressing the FORMAT
button on the remote control. (p. 21)
•
Check the aspect settings on your external video source, such as Cable/
Satellite box, DVD/Blu-ray Disc player, etc.
Note: Some content, such as film-based movies, are available in extra-
wide format. Top and bottom bars are unavoidable.
Why is the picture snowy when
“ANT/Cable in” is selected?
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When using a cable service (without a box), check that all connections
are secure.
•
When using a cable or satellite box, change the connection (wiring) to
Composite, Component or HDMI. (p. 12)
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If you’re using an antenna, then check that connections are secure.
Change the position or direction of the antenna and check the “Signal
meter”. (p. 47)
Why is the picture chaotic and/
or torn and/or with a buzz in the
speakers?
•
Check if electrical products such as kitchen appliances, fluorescent
lights or light dimmers are nearby. They may interfere with the TV’s
picture.
•
Try viewing a picture from another device, such as a DVD player or a
game console, to narrow down the source of the problem.
Why is there a black box on the
screen?
•
Change settings of Closed Caption (CC). (p. 21, 52)
Why is the screen blank and the
power indicator blinking?
•
The TV has gone into shutdown mode to protect itself. Try unplugging
it for a few minutes and connecting it again. If there was a temporary
power surge on the AC line it may now be OK. If the blinking returns,
call 1-877-95-VIERA (U.S.A.) or 1-866-330-0014 (Canada).
Why do some small spots on the
screen remain bright or dark?
•
The LCD panel is made up of a few million pixels and is produced with
advanced technology through an intricate process. Sometimes a few
pixels may be bright or dark. These pixels do not indicate a defective
panel and will have no impact on the performance of the TV.
TC-L32_37_42_47E5_EN.indb 61TC-L32_37_42_47E5_EN.indb 61 4/23/2012 11:28:11 AM4/23/2012 11:28:11 AM