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If Something Goes Wrong
Problems that are easy to fix
4 Press
Ctrl and v simultaneously to paste the details into
Notepad.
5 Add a paragraph break and type some notes describing what
you were doing when you received the message.
6 Save the file and refer to it when you contact the software
manufacturer.
You open a program that immediately stops responding.
If Standby mode is on (enabled), it may stop a program from
responding. Close the program you are trying to open and turn off
Standby mode. Then, try to run the program again.
To close the program:
1 Press
Ctrl, Alt, and Del simultaneously.
The Close Program dialog box displays all the programs and
processes currently in operation. If the program has stopped
responding, the words “not responding” appear beside it.
2 Click End Task.
3 When the dialog box appears, click End Task again.
To turn off Standby mode:
1 Open the Start menu, then click Control Panel.
2 In the Control Panel window, double-click the Tos hib a
Power Saver icon.
The Power Saver Properties dialog box appears.
3 Click the System Power Mode tab.
4 In both System stand by drop-down lists, select the
appropriate option.
5 Click Apply, then click OK.