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Chapter 8: Troubleshooting
• Your TV remote control may not operate certain features
on your external device. Refer to the owner’s manual for
your other device to determine its available features. If
your TV remote control does not operate a specific
feature on another device, use the remote control that
came with the device (- pages 22–26).
• If the TV still does not act as expected, use the Reset
Factory Defaults procedure (- page 33).
Channel tuning problems
• Make sure the remote control is set to the correct device
mode (- page 21).
• The channel may have been erased from the channel
memory by the Channel Add/Delete feature. Add the
channel to the channel memory (- page 30).
• The channel may be blocked by the Channels Block
feature. Unblock the channel (- page 49).
• If you are unable to tune digital channels, check the
antenna configuration (- page 29). If you are still
unable to tune digital channels, clear all channels from
the channel list (- page 31) and reprogram channels
into the channel memory (- page 30). If you are still
unable to tune digital channels, use the Reset Factory
Defaults procedure (- page 33). Also see “TV stops
responding to controls” and “Other problems”
(- page 58).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions will display (- page 43).
• If text is not available, a black rectangle may appear.
If this happens, turn off the closed caption feature (-
page 43).
• A closed-caption signal may not display correctly in the
following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard (- page 43).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN code entering
screen is displayed, press E four times within 5
seconds. The PIN code you previously stored will be
cleared (- page 47).
• The V-Chip feature is available for the U.S. V-Chip
system only (- page 48).
26HL67_EN.book Page 59 Tuesday, April 17, 2007 11:52 AM