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Chapter 9: Troubleshooting
• Your TV remote control may not operate certain features
on your external device. Refer to the owner’s manual for
your other device to determine its available features. If
your TV remote control does not operate a specific
feature on another device, use the remote control that
came with the device (- pages 25–29).
• If the TV still does not act as expected, use the Reset
Factory Defaults procedure (- page 37).
Channel tuning problems
• Make sure the remote control is set to the correct device
mode (- page 24).
• The channel may have been erased from the channel
memory by the Channel Add/Delete feature. Add the
channel to the channel memory (- page 33).
• The channel may be blocked by the Channels Block
feature. Unblock the channel (- page 52).
• If you are unable to tune digital channels, check the
antenna configuration (- page 32). If you are still
unable to tune digital channels, clear all channels from
the channel list (- page 34) and reprogram channels
into the channel memory (- page 33). If you are still
unable to tune digital channels, use the Reset Factory
Defaults procedure (- page 37). Also see “TV stops
responding to controls” and “Other problems”
(- page 69).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions will display (- page 46).
• If text is not available, a black rectangle may appear.
If this happens, turn off the closed caption feature (-
page 46).
• A closed-caption signal may not display correctly in the
following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard (- page 46).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN code entering
screen is displayed, press E four times within 5
seconds. The PIN code you previously stored will be
cleared (- page 50).
• The V-Chip feature is available for the U.S. V-Chip
system only (- page 51).
DVD Troubleshooting
Playback doesn’t start
• The disc is reversed. Load the disc with the playback side
facing backward.
• No disc is loaded. Load the playable disc.
• The disc may be dirty. Clean the disc.
• The TV cannot play CD-ROMs, etc. Load a playable
disc.
No picture
• TV selector is not set correctly.
No sound
• The analog audio output terminals on the TV do not
output the sounds from the disc. Connect your digital
audio system to the DIGITAL AUDIO OUT terminal on
the TV.
• Make sure the input selector of the amplifier is set
properly.
• The TV is in the special playback mode.
Picture is distorted during fast reverse/forward playback
• The picture will be distorted occasionally.
Stopping playback, search, slow-motion play, or
changing angles, etc. cannot be performed
• Some discs may not perform certain functions.
No surround sound
• The setup may not match your stereo system.
The TV or remote operation key is not functioning
• Turn off the TV and unplug the AC power cord for
several minutes, then replug it.
Audio soundtrack and/or subtitle language is not
changed when you play back a DVD
• Multilingual language is not recorded on the DVD disc.
No subtitle
• Some discs have no subtitles.
• Subtitles are cleared. Press b.
Angle cannot be changed
• Multi-angles are not recorded on the DVD discs.
appears on the screen
• The function is prohibited with the TV or the disc.
2632LV67_EN.book Page 70 Friday, April 13, 2007 2:19 PM