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Chapter 8: Troubleshooting
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting the MTS feature to
Stereo mode (- page 47).
• If you are not receiving a second audio program from a
known SAP source, make sure the MTS feature is set to
SAP mode (- page 47).
• If you hear audio that seems “incorrect” for the program
you are watching (such as music or a foreign language),
the SAP mode may be on. Set the MTS feature to Stereo
mode (- page 47).
• When using an external audio amplifier, if you connect
the amplifier to the FIXED AUDIO OUT terminals, the
volume of the amplifier must be set above 0 or you will
not hear any sound (- page 20).
Remote control problems
• Make sure the remote control is set to the correct device
mode (- page 23).
• Remove all obstructions between the remote control and
the TV.
• The remote control batteries may be dead. Replace the
batteries (- page 22).
• Your TV remote control may not operate certain features
on your external device. Refer to the owner’s manual for
your other device to determine its available features. If
your TV remote control does not operate a specific
feature on another device, use the remote control that
came with the device (- pages 24–28).
• If the TV still does not act as expected, use the Reset
Factory Defaults procedure (- page 36).
Channel tuning problems
• Make sure the remote control is set to the correct device
mode (- page 23).
• The channel may have been erased from the channel
memory by the Channel Add/Delete feature. Add the
channel to the channel memory (- page 32).
• The channel may be blocked by the Channels Block
feature. Unblock the channel (- page 51).
• If you are unable to tune digital channels, check the
antenna configuration (- page 31). If you are still
unable to tune digital channels, clear all channels from
the channel list (- page 33) and reprogram channels
into the channel memory (- page 32). If you are still
unable to tune digital channels, use the Reset Factory
Defaults procedure (- page 36). Also see “TV stops
responding to controls” and “Other problems”
(- page 60).
Closed caption problems
• If the program or video you selected is not closed-
captioned, no captions will display (- page 45).
• If text is not available, a black rectangle may appear.
If this happens, turn off the closed caption feature (-
page 45).
• A closed-caption signal may not display correctly in the
following situations: a) when a videotape has been
dubbed; b) when the signal reception is weak; or c) when
the signal reception is nonstandard (- page 45).
Rating blocking (V-Chip) problems
• If you forget your PIN code: While the PIN code entering
screen is displayed, press E four times within 5
seconds. The PIN code you previously stored will be
cleared (- page 49).
• The V-Chip feature is available for the U.S. V-Chip
system only (- page 50).
50HM67_EN.book Page 61 Thursday, March 29, 2007 11:28 AM