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38
A
The programme is currently being broadcast with
an English soundtrack only.
Why is the soundtrack in English when a
different audio language has been selected?
Q
Questions and Answers continued
A
Good performance of text depends on a good
strong broadcast signal. This normally requires a
roof or loft aerial. If the text is unreadable or garbled,
check the aerial. Go to the main index page of the text
service and look for the User Guide. This will explain the
basic operation of text in some detail. If further
information is needed on how to use text see the
text section.
Why are there problems with analogue text?
Q
A
The Clock phase may need adjustment. Select
PC Setting from the SET UP menu, highlight
Clock phase and adjust until the picture clears.
Why are there horizontal stripes and/or blurred
images on the screen when in PC mode?
Q
A
Press OI/II to check if the hard of hearing option
has been selected.
Why is there incorrect or no sound when in
DTV mode?
Q
A
The Sampling clock may need adjustment. Select
PC Setting from the SET UP menu, highlight
Sampling clock and adjust until the lines clear.
Why are there vertical stripes on the screen
when in PC mode?
Q
A
The digital programme being viewed is not
broadcasting digital text. Try another digital
programme.
Why is there no digital text service?
Q
A
The channel has been selected in Locked
Programmes (see 'Digital Settings' section).
Why is the digital channel locked?
Q
A
A Favourite list has been selected (see 'Favourite
Programmes' section), set the feature to ALL
PROGS or change channels by using the number buttons.
Why can only certain digital channels be
viewed?
Q
A
Lock Menu has been enabled (see 'Parental
Controls' page).
Why are some of the menus locked?
Q
A
Use the Master PIN code of 1276, then change to
a number of your choice. Ensure that no-one else
can use the Master PIN by removing the Owner’s Manual.
What can be done if the PIN number has been
forgotten?
Q
A
Another mode is selected. Press A/D to select DTV.
Why is the DTV main menu unavailable?
Q
A
Subtitles are not currently being transmitted by the
broadcaster.
Why when digital subtitles have been selected
are they not showing on screen?
Q
A
Your subscription needs upgrading. Contact your
service provider.
Why are some of the digital subscription
channels unavailable?
Q
A
Check the Speaker option in the Sound menu is
set to Off.
Why is there no sound from my connected
sound equipment?
Q
C3000D Eng Euro OM 28/1/07 8:09 pm Page 38