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Appendix
Using the TV’s
Features
Setting up
your TV
Using the
Remote Control
Connecting
your TV
Welcome to
Toshiba
Important
Safeguards
Appendix
Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.
Symptom Solution
Black box on screen
• Select OFF in the Closed Caption menu to turn off the Closed Caption Text mode.
• If you connected a high-definition receiver, 480p progressive scan DVD player, or
other similar device to this TV, you must switch the device’s output to 480i interlaced
mode first. Failure to do this will display the word “ColorStream” on a black screen.
TV will not turn on
• Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound
• Check the antenna/cable connections.
No sound, picture OK
• The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another
channel.
• The MTS feature may be in SAP mode. Select STR or MONO in the MTS menu.
Poor sound, picture OK
• The station may have broadcast difficulties. Try another channel.
• The MTS feature may be in SAP mode. Select STR or MONO in the MTS menu.
Poor picture, sound OK
• Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
Poor reception of broadcast channels
• The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a video input, make sure the TV/VIDEO button is set correctly.
Cannot receive above channel 13
• Make sure the TV/CABLE feature in the SETUP menu is set to “CABLE.”
Unable to select a certain channel
• The channel may be blocked by the V-Chip feature or CH LOCK feature, or erased
with the add/erase feature.
Cannot access signal input sources (Video1
, • Check the VIDEO LOCK feature.
Video2 and ColorStream and/or Channels 3 and 4
Multiple images
• The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
Poor color or no color
• The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while it is turned on, the picture could suffer
from color shading. If so, turn off the TV and allow it to cool for several hours before
turning it on again.
No stereo or SAP sound from a
• Make sure the MTS feature (in the AUDIO menu) is set properly.
known MTS broadcast
The V-Chip password does not work
• Change or reset your password.
(U.S. V-Chip system only)
The remote control does not operate
• Make sure the TV • CBL/SAT • VCR • DVD mode is set properly on the remote
control.
• Remove all obstructions between the remote control and the TV.
• The remote control batteries may be dead. Replace the batteries.
The front panel buttons do not operate
• Check the FRONT PANEL LOCK feature.
Digital broadcasting screen problem
• Check the digital signal strength.
Closed Caption box appears with no text
• Make sure the Closed Caption “Text Color” and “Background Color” are not set to
the same color (see page 31).
Auto power off
The TV will automatically turn off after approximately 15 minutes if it is tuned to a vacant channel or a station that completes
its
broadcast for the day and stops broadcasting on that channel. This feature does not work in VIDEO mode.
Understanding the Power Return feature
If the power is cut off while you are viewing the TV and the power is resupplied, the Power Return feature will turn the TV
on automatically.
If the power is going to be off for a long time or you are going to be away from the TV for a long time, unplug the power cord
from the wall outlet to prevent the TV from turning on in your absence.
J3W20521A(E)_P31-Back 14/03/2006, 2:20 PM35