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Limited Warranty
ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product
against defects in materials and workmanship for a period of one (1)
year of non-commercial usage and ninety (90) days of commercial
use. If a Product covered by this warranty is determined to be defective
within the warranty period, VIZIO will either repair or replace the Product
at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail:
TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946)
from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM
Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. PRE-
AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO
A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase
receipt or copy thereof is required to show that a Product is within the
warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period.
Replacement parts and Products may be new or recertified at VIZIO’s
option and sole discretion. Replacement parts and Products are
warranted for the remaining portion of the original warranty or for ninety
(90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain
warranty service. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer. PRE-
AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO
SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original
carton box and shipping material or packaging that affords an equal
degree of protection. VIZIO Technical Support will provide instructions for
packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic
damage, normal wear and tear, improper operation, improper voltage
supply or power surges, signal issues, damages from shipping, acts of
God, any type of customer misuse, modifications or adjustments, as well
as installation and set-up issues or any repairs attempted by anyone
other than by a VIZIO authorized service center. Products with unreadable
or removed serial numbers, or requiring routine maintenance are not
covered. This one year limited warranty does not cover Products sold
“AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR
DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET
FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND
DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR
LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST
REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other
information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE
COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this
occurs, your product will be restored to you configured as originally
purchased. You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under
this Limited Warranty. In order to protect your personal information, VIZIO
recommends that you always clear all personal information from the
unit before it is serviced, regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited
“ONE YEAR WARRANTY” on select new product purchases. To determine
if this guarantee applies to your product, refer to the “DETAILS” tab of
the model’s product information page (www.VIZIO.com) or look for the
“zero bright pixel” guarantee on the box.