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VIZIO VMT37-60S User Manual
12
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Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may
result in unnecessary shipping charges billed to you. Our trained support personnel can often
resolve the problem over the phone. For more information on warranty service or repair, after the
warranty period, please contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service
excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email: techsupport@vizio.com
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Please have your VIZIO model number, serial number, and date of purchase available before you
call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web: www.vizio.com
One-Year Limited Warranty & Insurance
Covers units purchased as new in United States and Puerto Rico Only
VIZIO warrants for a period of one (1) year from the date of purchase to the original purchaser of
its mounting brackets, that the bracket shall be free from defects in assembly, material, or
workmanship and will repair or replace, at its sole discretion, a defective bracket free of charge,
provided the bracket is returned to VIZIO with shipping prepaid by purchaser. Unauthorized
service or repairs by anyone other than VIZIO or a pre-approved repair facility renders this
warranty void and shall release VIZIO from any further responsibility or obligation.
Insurance: VIZIO will repair or replace up to a maximum of $10,000.00, at its option, any
component (television, projector, monitor or screen) which is damaged by a VIZIO bracket’s
failure to perform* when that product is properly installed** for its intended use. This insurance is
subject to the limitations and exclusions set forth herein. VIZIO will repair or replace the damaged
television, monitor or screen (“Components”) at VIZIO’s option, up to an amount equal to the fair
market value of the damaged Components or the original purchase price of the equipment,
whichever is less, up to $10,000.00.
Other Terms & Conditions: VIZIO reserves the right to inspect the damaged component, the
VIZIO bracket alleged to have failed, and the site where the damage occurred. Damaged
Components and bracket must remain available for inspection until the claim is finalized. VIZIO
may require you to ship, at your expense, the VIZIO bracket and damaged Component to VIZIO
for inspection. VIZIO reserves the right to negotiate the costs of repair. If VIZIO determines, in its
sole discretion, that it is impractical to ship the damaged component or bracket, VIZIO may
designate, in its sole discretion, a component repair facility to inspect and estimate the cost to
repair. The cost, if any, of shipping the Component to and from such repair facility and of such